Botsonic
Botsonic, from Writesonic, lets businesses build AI chatbots trained on their own content and deploy them on websites, WhatsApp, Slack and more to automate customer support, employee help and sales conversations.
What is Botsonic?
Botsonic is a no-code AI chatbot builder made by Writesonic, Inc. It reads your website, documents and help center content, then answers visitor and employee questions from that material. Once trained, the bot can be styled to match your brand and placed on a website or connected to messaging apps and workplace tools.
It is designed for support, HR, sales and e-commerce teams that want to automate repetitive conversations, with enterprise options for larger organisations.
Key Features of Botsonic
Training on your own data
You can upload PDFs, Word documents and spreadsheets, add a website or sitemap, or sync sources like Google Drive, Notion and Confluence. The Advanced plan keeps content in sync automatically.
Custom look and tone
Logos, colour schemes and conversational style can be adjusted so the widget feels like part of your site rather than a third-party add-on.
Omnichannel deployment
Beyond the web widget, Botsonic connects to WhatsApp, Facebook Messenger, Telegram, Slack, Google Chat and automation tools such as Zapier, with WordPress and Google Tag Manager support for installation.
Agentic actions and workflows
Each plan includes a number of agentic actions that let the bot do more than answer, such as capturing leads or booking through Calendly. Advanced adds industry-specific workflows where agents reason through and execute tasks.
Handoff and analytics
Complex chats can be passed to a human through Zendesk and other help desks, and dashboards track resolutions and satisfaction so you can refine answers. Every conversation can be reviewed to spot gaps in the training content.
Security
Botsonic states that it is SOC 2 Type II compliant, encrypts data at rest and in transit, offers custom retention, and only uses models that do not retrain on your inputs.
Botsonic Pricing
Paid plans start with a seven-day free trial, and annual billing saves up to 20%. Add-ons include branding removal ($49/month), 2,000 extra messages ($25/month), API access ($49/month, free on Advanced and Enterprise) and extra team members ($25 each per month).
Prices checked on October 27, 2026; check the official pricing page for current plans.
Who Should Use Botsonic?
- Support teams wanting to deflect common questions around the clock
- HR and operations teams building an internal knowledge assistant
- Online retailers adding product guidance and upsells to their store
- Businesses serving customers in several languages
Is Botsonic Worth It?
Botsonic gives small businesses an affordable way to put a trained support bot on their site, and its integrations and security paperwork make it credible for larger teams too. Setup is genuinely quick if your help content is already written. The main things to budget for are message limits and add-ons: branding removal, API access and help-desk handoff all cost extra on lower plans, and the step from Professional to Advanced is steep. Estimate your monthly conversation volume first, then use the trial to test answer quality on your own content before committing.