Is CustomGPT.ai free?

CustomGPT.ai does not have a free plan, but it offers a free trial so you can test it before paying.

How much does CustomGPT.ai cost?

CustomGPT.ai's paid plans: Standard: $99/month ($89/month billed annually); Premium: $499/month ($449/month billed annually); Enterprise: Custom. Prices were taken from the official pricing page; check it for the current offer.

What is CustomGPT.ai best for?

People use CustomGPT.ai for customer support agent grounded in documentation, internal research assistant over company files, member or student knowledge portal, retrieval API for custom apps.

Which platforms does CustomGPT.ai support?

CustomGPT.ai is available on API, Web.

What are some alternatives to CustomGPT.ai?

Similar tools include Watermelon, Stammer AI, Quickchat AI, Cody AI. See the Alternatives section to compare them.

CustomGPT.ai

CustomGPT.ai turns websites, documents, help desks and videos into AI agents that give cited answers for customer support, research and internal knowledge, with an API included.

What is CustomGPT.ai?

CustomGPT.ai is a no-code platform for building AI agents that answer only from your organisation's own content. You feed it websites, help desks, knowledge bases, documents and even YouTube videos or podcasts, and it returns ChatGPT-style answers with links back to the source. The company puts a strong emphasis on accuracy and on limiting made-up answers, which it calls anti-hallucination.

The platform serves both customer-facing and internal uses: a support agent on your website, a research assistant for staff, or a knowledge tool for members of an association. It is priced for businesses rather than individuals. Read more on the official CustomGPT.ai website.

Key Features of CustomGPT.ai

Wide Data Ingestion

CustomGPT.ai accepts more than 1,400 document formats, including PDFs and Office files, plus sitemaps, YouTube videos, audio files and podcasts. Agents can work in over 90 languages.

Citations on Every Answer

Responses link to the document or page they were drawn from, which makes it easier for users and staff to check an answer before acting on it.

Integrations and Auto-Sync

Connectors cover Google Drive, Notion, HubSpot, Zendesk, Confluence, Shopify, WordPress, Wix, Zapier and more, with SharePoint on Premium. Premium also keeps website content synced automatically so answers stay current.

Deployment Options

Ready-made widgets embed an agent on a website, it can be deployed into Slack, and a RAG API is included from the Standard plan for teams building their own interfaces.

Security and Data Use

CustomGPT.ai states SOC 2 Type 2 and GDPR compliance and says it never uses customer data to train AI models. Enterprise adds role-based access, custom SSO and a DPA.

CustomGPT.ai Pricing

All self-serve plans start with a 7-day free trial, and paying yearly saves about 10%. There is no free plan.

Prices checked on 2026-10-27; check the official pricing page for current plans.

Who Should Use CustomGPT.ai?

Businesses that need a website support agent that sticks closely to their own documentation.
Associations, publishers and education providers with large libraries of content to make searchable.
Internal teams that want a cited research assistant across Drive, Notion, Confluence or SharePoint.
Developers who want a managed retrieval layer through an API instead of building one.

Is CustomGPT.ai Worth It?

CustomGPT.ai is built for organisations where wrong answers are costly. Citations, a wide range of supported file types and automatic syncing make it a solid choice for large or frequently changing knowledge bases, and the security claims will matter to regulated teams. The API on the entry plan is also useful for developers.

The weak point is price. At $99 a month for 1,000 queries, it costs more than many website chatbot tools, and the jump to Premium at $499 is steep if you only need branding removal or auto-sync. The model selector and deeper persona settings are held back for Enterprise. If you need dependable, sourced answers over a lot of content, the 7-day trial is worth using; for a simple FAQ bot on a small site, cheaper options will do.