Expertise AI

Expertise AI, formerly Chatsimple, deploys AI agents that qualify leads, book meetings, resolve support requests and run internal workflows using your company knowledge and connected systems.

What is Expertise AI?

Expertise AI, previously known as Chatsimple, is a platform for deploying customer-facing and internal AI agents. Its agents answer website visitors, qualify leads, book meetings, resolve support requests and carry out back-office tasks using a company's own knowledge base and connected business systems. The old chatsimple.ai domain now redirects to expertise.ai.

The product is positioned for mid-sized and enterprise organisations rather than individuals. The site describes the company as Canadian and lists SOC 2 Type II and SOC 3 reports alongside GDPR, CCPA and HIPAA support.

Key Features of Expertise AI

Sales Agent

The sales agent engages website visitors, asks qualifying questions, books meetings on reps' calendars and updates the CRM, so interest captured outside office hours is not lost.

CX Agent

The customer experience agent answers support questions from approved company knowledge across chat, voice and phone, and passes complex or sensitive conversations to a human with the full chat history attached.

Custom agents for internal work

Teams can describe workflows in plain language, connect tools such as Salesforce, HubSpot, Gmail and Google Sheets, and add approvals and access controls. An example on the site shows an agent reviewing stale CRM deals and drafting follow-up emails.

Voice, video and outbound calling

Visitors can switch from typing to speaking in the same conversation, and the platform can place automated outbound calls; the homepage lets you request a demo call to hear it.

175+ languages

Agents detect the language a customer writes or speaks in and reply in that language, which suits businesses with international audiences.

Deployment and model control

Higher tiers add dedicated infrastructure, open-weight model options, private deployment and regional data hosting for organisations with strict security or compliance needs.

Expertise AI Pricing

Expertise AI does not publish prices. Every tier is quoted after a demo, based on your workflows, integrations, infrastructure and deployment needs. All plans include the Sales, CX and Custom agents; higher tiers add more control over infrastructure, usage and data.

No self-serve plan, free tier or public discount was shown on the pricing page at the time of checking.

Prices checked on October 27, 2026; check the official pricing page for current plans.

Who Should Use Expertise AI?

• B2B companies that want to turn website traffic into booked sales meetings.
• Support teams looking to resolve routine requests automatically across chat and phone.
• Operations teams wanting agents that act inside CRM, email and spreadsheet tools.
• Regulated organisations that need private deployment or data residency options.
• Businesses serving customers in many languages.

Is Expertise AI Worth It?

Expertise AI has moved well beyond the simple website chatbot it started as under the Chatsimple name. It now offers sales, support and internal workflow agents in one package, with voice, multilingual replies, human handoff and a strong compliance story. Those strengths make it a reasonable shortlist candidate for companies that want AI agents connected to their real systems rather than a standalone chat widget.

The trade-off is accessibility. There is no published price, no self-serve signup and no free plan, so every evaluation goes through a sales demo, and costs depend on usage and deployment choices. Solo founders and small businesses that just need a quick FAQ bot will likely find lighter, self-serve tools easier to start with. Larger teams should ask for clear usage limits, integration scope and handoff behaviour during the demo before committing.